Order Processing and Delivery Information
Online bank transfers - Orders will not be processed until payment has been received. Once your payment has cleared it will be recorded on your account and the balance will be updated.
Credit card payments - Your payment will be recorded against your website account immediately.
All orders are posted from our rural mail box. Please let us know if you have not received your delivery within 2 weeks.
Depending on the contents of your order, processing will be as follows:
Books and seeds - Generally posted next business day
Live plant material, cuttings, tubers etc. - Packaged and posted the next mail day after weekends to reduce time in transit
Scion wood - Cut and delivered June - July
Refunds and replacements
In case of non-delivery or unsatisfactory product please let us know as soon as possible and we will work with you to find a satisfactory result.